Our Methodology

Alien IT Solutions supports your business by offering managed IT support to ensure that technology issues are dealt with quickly and effectively, with minimal disruption of business processes.
Big business IT tailored to suit Small to Medium businesses

Well-delivered managed services can help deal with the day-to-day operations in one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies. Handing over the management of one, or several, of your technology domains to an expert IT services management provider requires trust.
With over 20 years' of combined experience, Alien IT Solutions delivers consistent managed services nationally.

Our growing managed services portfolio includes several national customised managed services products in specific technology domains – including networks, data centres, security, unified communications, collaboration and contact centres.

We can also offer custom managed services based on your specific requirements, delivered through our internal data center. We're constantly building our list of customised services through the skills, experience and methods we gain over time.
The quality and reliability of our services is guaranteed in terms of service levels. We give you access to leading technical and management expertise, and follow best practices in line with industry standards such as the IT Infrastructure Library (ITIL).

  • 99.98% Guaranteed Uptime

  • If an IT issue arises, our support team responds rapidly to address the issue and keep your business running smoothly. Our helpful and experienced technicians respond to 100% of incidents logged within 60 minutes.

  • Alien IT Solutions protects your business in real-time through proactively monitoring your network. Network monitoring allows us to track unauthorised access attempts, malware, ransomware and other network security threats.

  • Our backup and data recovery services mean that your business will experience minimal impacts from downtime and outages, allowing you to resume operations quickly with minimal disruption.