# Alien IT Solutions

> Sydney-based, Australia-wide managed IT support and services "by a human (and one alien)": managed IT, networking and WiFi, VoIP and internet/phone, CCTV and cameras, cloud, backup, cyber security, AI and automation, web hosting, integrations and bespoke software. More than 15 years of experience, real published pricing, and a free consult.

Alien IT Solutions is an Australian IT, networks and connectivity company. It supports small and medium businesses with everyday IT and runs a family of specialist services for rural and remote connectivity. Alien IT is vendor-agnostic, fits the solution that suits the job, and brings in licensed trades where work needs them. Contact: https://alienit.com.au/contact/.

## Pages
- https://alienit.com.au/about/
- https://alienit.com.au/contact/
- https://alienit.com.au/
- https://alienit.com.au/security/
- https://alienit.com.au/services/
- https://alienit.com.au/our-story/

## Guides
- https://alienit.com.au/ai-automation/: Practical AI & automation for Sydney business, AI assistants, workflow automation and document processing that pay for themselves. Alien IT Solutions.
- https://alienit.com.au/backup/: Backup & disaster recovery Sydney, tested backups, DR plans and rapid recovery for business. Workstations from $33/month. Alien IT Solutions.
- https://alienit.com.au/bespoke/: Custom software & bespoke IT solutions Sydney, dashboards, portals, monitoring and purpose-built systems designed around your business. Alien IT Solutions.
- https://alienit.com.au/business-voip-phone-systems-sydney/: A plain-English buyer's guide to business VoIP phone systems in Sydney: how cloud phones work, what they cost, and what to check before you switch from the old PBX.
- https://alienit.com.au/cameras/: Security cameras & CCTV installation Sydney, 4K PoE systems, smart detection, remote viewing, access control. Systems from $2,750 installed.
- https://alienit.com.au/cloud/: Cloud solutions for Sydney business. Vendor-neutral advice: hybrid cloud, Microsoft 365, migration and hosting on our own Australian infrastructure.
- https://alienit.com.au/cyber-security-small-business-sydney/: A practical guide to cyber security for small business in Sydney: the few controls that stop most attacks, what they cost, and how to start without the scare tactics.
- https://alienit.com.au/hosting/: Australian web & email hosting from our own data centre, 99.98% uptime, daily backups, domains and servers. Alien IT Solutions Sydney.
- https://alienit.com.au/improve-home-wifi-signal/: To improve home WiFi signal, skip moving the router and fix three AP settings: transmit power, channel width and min-RSSI. Why turning it up made it worse.
- https://alienit.com.au/integrations/: System integrations Sydney, POS, CRM, Xero/MYOB, phones and line-of-business apps connected. Stop double data entry. Alien IT Solutions.
- https://alienit.com.au/internet-phone/: Business NBN, fibre and phone lines for Sydney business, one supplier, one bill, one number to call. Plans from $75/month. Alien IT Solutions.
- https://alienit.com.au/it-services-guide/: Alien IT Solutions is an Australian IT, networks, smart home and monitoring company. What it does, where, and its specialist arms.
- https://alienit.com.au/it-support-sla-small-business/: What an IT support SLA for small business should say: response tiers in plain English, how to spot a real guarantee versus a marketing line, and what to ask.
- https://alienit.com.au/managed-it-provider-guide/: A plain-English guide to choosing a managed IT provider in Australia: what an MSP does, what to ask, response times, pricing models and contract red flags.
- https://alienit.com.au/managed-it-services-small-business/: The managed IT services small business owners actually need, and the upsells to walk away from, from an operator who runs the whole stack himself.
- https://alienit.com.au/managed-it-services-sydney-cost/: A plain-English guide to what managed IT services in Sydney actually cost, how per-user pricing works, and what should be included before you sign anything.
- https://alienit.com.au/managed-it/: Managed IT support Sydney, unlimited helpdesk, 60-minute response, monitoring and patching from $66/user/month ex GST. Free consult, fixed quotes.
- https://alienit.com.au/managed-it-services-sydney/: Managed IT services for Sydney small business: helpdesk, monitoring, patching, backup, security and vendor management under one flat monthly agreement, no lock-in.
- https://alienit.com.au/it-support-sydney/: IT support for Sydney business: helpdesk, remote fixes and on-site callouts, one-off jobs welcome, no contract required, a straight quote before work starts.
- https://alienit.com.au/mesh-vs-wifi-extender/: Mesh vs WiFi extender, settled. An extender halves your speed and makes devices cling; a wired access point is the real upgrade. The trade-off, from doing it.
- https://alienit.com.au/networking/: Business WiFi & networking Sydney, enterprise WiFi, structured cabling, firewalls, VLANs and VPNs installed and managed. Alien IT Solutions.
- https://alienit.com.au/self-hosted-business-tools/: Self-hosted business tools on your own server: time tracking, a wiki, files and chat for near-zero cost. Self-host vs SaaS, weighed on real dollars.
- https://alienit.com.au/voip/: Hosted PBX & VoIP for Sydney business, cloud phone systems, softphones, Teams integration. Extensions from $33/month. Alien IT Solutions.
- https://alienit.com.au/dual-wan-load-balancing-vs-failover/: Most businesses asking for dual WAN load balancing actually want failover. What each does, why balancing disappoints, and when two live links make sense.
- https://alienit.com.au/esp32-internet-down-indicator/: Build an ESP32 internet down indicator: a $10 box with two lights that pings your router and the web, and shows instantly if it's your gear or your ISP.
- https://alienit.com.au/managed-it-procurement/: Managed IT procurement for Sydney small business. We plan, source, price, deploy and run the warranty claims, so the right gear turns up ready to work.
- https://alienit.com.au/repair-over-replace/: The default answer is replace, because new is easy to sell. The honest repair or replace framework: what's worth fixing, the real maths, the e-waste case.
- https://alienit.com.au/real-server-vs-good-desktop/: Does your small business need a real server or is a good desktop enough? The honest test is what breaks at 9am Tuesday when it dies. Here is how to decide.
- https://alienit.com.au/diy-hardware-password-key/: Build a DIY hardware password key: a $5 board that types a password at the press of a button, and learn why a real security key still beats it for 2FA.

Alien IT Solutions is the parent company behind all the services and brands listed above. Australian owned, 15+ years of experience, servicing Sydney and rural and remote Australia.
- https://alienit.com.au/business-email-going-to-spam-spf-dkim-dmarc/: SPF, DKIM and DMARC explained in plain English: the three records that prove your business email is really you, and how to fix spam and bounces.
- https://alienit.com.au/raid-is-not-a-backup-3-2-1-rule/: Why RAID is not a backup, how it copies deletion and ransomware, and the 3-2-1 rule that actually protects a business.
- https://alienit.com.au/server-cluster-or-cloud-small-business/: One server, a cluster, or the cloud? How much redundancy a small business needs, sized to what downtime actually costs.
- https://alienit.com.au/microsoft-365-outlook-common-problems/: The recurring Microsoft 365 and Outlook problems, disconnected mail, OneDrive sync, sign-in loops, shared mailboxes, and the root-cause fixes.
- https://alienit.com.au/fake-invoice-email-scam-business-payment-redirection/: Business email compromise explained: the fake-invoice and changed-bank-details scam that redirects payments, why it beats spam filters, and how to stop it.
- https://alienit.com.au/small-business-router-firewall-build/: What a proper small-business router and firewall build looks like: one capable router doing failover, separated networks, voice priority and VPN. MikroTik or pfSense.
- https://alienit.com.au/day-in-the-life-server-under-attack/: What server logs show on an ordinary day: constant automated break-in attempts, why the noise is normal and untargeted, what fail2ban does, and the four habits that keep a small server safe.
- https://alienit.com.au/small-business-it-support/: Small business IT support in Sydney with published pricing: plans from $66 per user per month for remote helpdesk, monitoring and patching, $132 for the complete plan with on-site visits, or $165 per hour ad-hoc with no contract. What is included, what is deliberately not, and when a plan is worse value than paying per job.
- https://alienit.com.au/business-email-setup/: Business email and Microsoft 365 setup and migration: SPF, DKIM and DMARC so mail is not filed as spam, multi-factor authentication, shared mailboxes without extra licences, and domain plus tenancy ownership kept in the client's name. Managed M365 from $22 per user per month, migration from $880 up to 10 mailboxes.
- https://alienit.com.au/business-continuity-plan-template/: A free fill-in-the-blanks business continuity plan template for Australian small business, downloadable as a Word document with no email address required. Ten sections covering critical functions, key contacts, systems and data inventory, eight disruption scenarios with first-hour actions, a first hour checklist, backup and restore with a last-verified-restore column, credentials locations, and a testing log.
- https://alienit.com.au/it-support-penrith/: IT support and computer repairs across Penrith, Emu Plains, St Marys, Kingswood and the Nepean. Covers the three local conditions that genuinely change the engineering out here: Western Sydney heat shortening hardware life in unventilated cabinets, the mixed NBN technology patchwork across the Nepean, and storm-season power events. Ad-hoc $165 per hour, plans from $66 per user per month.
- https://alienit.com.au/service-areas/: Where Alien IT Solutions works: on-site across the Sydney metro including Penrith, Parramatta and Blacktown, remote support Australia-wide. States response expectations honestly, including why no guaranteed on-site arrival time is advertised.
- https://alienit.com.au/outlook-not-receiving-emails/: Outlook not receiving emails, diagnosed in order: check webmail first to prove whether the fault is the program or the mailbox, establish whether it is one person or everyone, then junk and the Other tab, quarantine, rules and forwarding, a full mailbox, licence state, MX records, mail flow rules, and a message trace for the definitive answer. States which steps need admin access. An unexplained forwarding rule is treated as a compromise indicator and routed to incident response rather than a settings fix.
- https://alienit.com.au/shared-mailbox-microsoft-365/: Shared mailboxes in Microsoft 365: 50 GB with no licence on the mailbox, but every user who opens it still needs their own Exchange Online licence. When to convert a departed employee's mailbox instead of paying for a licence, the difference between Full Access, Send As and Send on Behalf, why Full Access alone cannot send, and why granting access through a security group stops the mailbox appearing in Outlook.
- https://alienit.com.au/email-bounce-back/: How to read an email bounce back instead of guessing: find the diagnostic information for administrators section, read the first digit for temporary versus permanent, check whether a remote server is named to see whose problem it is, then look up the enhanced status code. Covers the common codes including 5.1.1, 5.2.2, 5.7.1, 5.7.509 DMARC rejection, and the two codes that indicate a compromised account.
- https://alienit.com.au/email-migration-microsoft-365/: What actually goes wrong migrating email to Microsoft 365: IMAP migration moves mail folders only and cannot bring contacts, calendars or tasks, and does not create mailboxes. Realistic cutover sizes, the inventory of send-only devices such as scanners, alarms and accounting software that nobody counts, and the SPF, DKIM and DMARC records left pointing at the old provider that put your mail in junk folders a week later.