// Managed IT Support — Sydney
Your IT department, minus the department.
I watch your systems so you don't have to. Patching, monitoring, updates and a real human on the other end of the phone — most issues get sorted before you even notice them. No ticket black holes, no "that's a level-2 issue", no waiting three days for a password reset.
Everything is documented, monitored and reported, so you always know what was done and why. And because I'm also a provider — internet, phones, hosting — there's no vendor finger-pointing. If it's broken, it's mine to fix.
- Unlimited helpdesk — 100% of logged incidents answered within 60 minutes
- Proactive maintenance, patching and updates done after hours
- Real-time monitoring of servers, network and workstations
- Vendor management — we deal with the telcos and suppliers for you
- Asset, licence and warranty tracking with full documentation
- ITIL-aligned service delivery with agreed service levels
// Indicative pricing
What it roughly costs.
Real numbers, because "contact us for pricing" is code for "brace yourself." These are honest ballparks — your fixed quote comes after a free consult.
Indicative pricing ex GST, based on current Sydney market rates. Your business isn't a template — final fixed quote after a free consult.
// Questions
Managed It — your questions answered.
How much does managed IT support cost in Sydney?
Our managed IT plans start around $66 per user per month for remote helpdesk, monitoring and patching, and about $132 per user per month for the complete plan with onsite visits and vendor management. Ad-hoc support is $165/hour. Every business is different, so you get a fixed quote after a free audit.
What's included in managed IT support?
Unlimited helpdesk with a 60-minute response guarantee, proactive maintenance and patching after hours, real-time monitoring of your servers, network and workstations, vendor management, and full asset and licence documentation — all delivered to ITIL standards.
Can you support our existing systems and software?
Yes. We're vendor-agnostic and support Windows, macOS, Microsoft 365, line-of-business apps and the hardware you already run. We audit and document everything during onboarding so nothing is a mystery.
// Pairs well with
Want the exact number for your business?
Tell me what you're working with and I'll come back with a fixed quote. No pressure, no jargon, no probing.
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