// Transmission: full catalogue

Everything IT. One provider.

Twelve technology domains, one accountable partner. Every service below is delivered end-to-end — designed, deployed, documented and supported by Alien IT Solutions. Mix and match what your business needs; there's no all-or-nothing bundle.

Managed IT Solutions

Your complete outsourced IT department. We take ownership of your entire environment — desktops, servers, network, licences and vendors — so technology issues are dealt with quickly, effectively, and with minimal disruption to your business.

  • Unlimited helpdesk — 100% of logged incidents answered within 60 minutes
  • Proactive maintenance, patching and updates done after hours
  • Real-time monitoring of servers, network and workstations
  • Vendor management — we deal with the telcos and suppliers for you
  • Asset, licence and warranty tracking with full documentation
  • ITIL-aligned service delivery with agreed service levels

Full details & indicative pricing →

Internet & Phone Provider

We're not just installers — we're your actual internet and phone provider. One bill, one number to call, and someone who answers when it matters. No more being bounced between a telco, an ISP and an IT guy who all blame each other.

  • Business NBN, fibre and fixed wireless plans
  • Business phone lines and number porting handled for you
  • Failover/backup internet options so an outage doesn't stop trade
  • Static IPs, business-grade routers and managed firewalls
  • Direct support from the people who run your connection

Full details & indicative pricing →

VoIP & Unified Communications

Modern phone systems that follow your team anywhere — desk phone, mobile app or laptop — usually for less than you're paying now. We design, port, install and support the whole system.

  • Hosted PBX and on-premise phone systems
  • Softphones for mobile and remote teams
  • Auto-attendants, queues, voicemail-to-email and call recording
  • Contact-centre and collaboration solutions
  • Number porting from your old provider, managed end-to-end

Full details & indicative pricing →

Security Cameras & CCTV

Protect your premises with camera systems designed for your site — not whatever was on special. We handle design, cabling, installation, configuration and ongoing support.

  • IP camera systems with 4K and low-light options
  • Remote viewing from your phone, anywhere
  • Smart detection — people, vehicles and motion zones
  • Secure on-site and cloud footage retention
  • Integration with alarms, access control and monitoring

Full details & indicative pricing →

Cloud Services

The right mix of cloud and on-premise for your workload and budget — not a one-way ticket to someone else's server. We plan and execute migrations with zero-surprise costings.

  • Microsoft 365 setup, migration and management
  • Email migration with no lost mail and no downtime
  • Cloud servers and virtual desktops
  • Cloud backup with tested restores
  • Hybrid setups — keep on-site what should stay on-site

Full details & indicative pricing →

WiFi & Networking

Fast, secure, wall-to-wall coverage — designed, cabled and configured properly the first time. From a small office to multi-site networks with guest access and VLAN separation.

  • Enterprise WiFi with full-site coverage surveys
  • Structured cabling, racks and patch panels done neatly
  • Managed switches, routing and VLAN design
  • Guest WiFi separated from business systems
  • Site-to-site VPNs and secure remote access

Full details & indicative pricing →

AI & Automation

Practical AI that earns its keep — not buzzwords. We identify the repetitive work eating your team's hours and automate it, with the same care and documentation as the rest of your IT.

  • AI assistants for email, documents and customer enquiries
  • Workflow automation between your existing systems
  • Document processing — quotes, invoices and forms handled automatically
  • AI-powered camera and monitoring analytics
  • Honest advice on what AI will and won't do for your business

Full details & indicative pricing →

System Integrations

Your POS, CRM, accounting package, phones and line-of-business apps should work as one system — not five islands with manual double entry in between. We build the bridges.

  • POS, e-commerce and inventory integrations
  • CRM and accounting sync (Xero, MYOB and more)
  • Phone system integration — caller details on screen before you answer
  • Custom APIs and middleware where off-the-shelf connectors don't exist
  • Eliminate double entry and the errors that come with it

Full details & indicative pricing →

Custom Bespoke Solutions

This is what we're known for. When off-the-shelf doesn't fit, we design and build solutions around the way your business actually works — and because we build it, we can support it for life.

  • Custom business applications and internal tools
  • Customer portals, booking and workflow systems
  • Purpose-built hardware/software combinations
  • E-commerce and web systems built for your processes
  • Solutions documented and owned by you — no vendor hostage situations

Full details & indicative pricing →

Hosting & Data Centre

Websites, email and servers hosted in our own data centre — with 99.98% guaranteed uptime. When you call about your hosting, you're talking to the people who run the hardware.

  • Website and email hosting on Australian infrastructure
  • Virtual and dedicated servers
  • Domain registration and DNS management
  • 99.98% guaranteed uptime, backed by monitoring
  • Daily backups with tested restores

Full details & indicative pricing →

Cybersecurity & Real-Time Monitoring

We protect your business in real time by proactively monitoring your network — tracking unauthorised access attempts, malware, ransomware and other threats before they hurt you.

  • 24/7 network and endpoint monitoring
  • Ransomware and malware protection
  • Email security, spam filtering and phishing protection
  • Multi-factor authentication and access policies
  • Security reviews with plain-English risk reports

Full details & indicative pricing →

Backup & Disaster Recovery

Backups you've never tested are just hope. Our backup and disaster recovery services mean your business experiences minimal impact from downtime and outages — you resume operations quickly, with minimal disruption.

  • Automated local and off-site backups
  • Regular tested restores — we prove your backups work
  • Documented disaster recovery plans
  • Rapid recovery objectives agreed up front
  • Protection for servers, cloud apps and Microsoft 365 data

Full details & indicative pricing →

Not sure which frequency to pick?

Tell us the problem — slow systems, dropped calls, dead spots, double data entry — and we'll tell you the fix. The consultation is free either way.

Get a free consultation