// Business Email & Microsoft 365 Setup
Business email set up properly, so it arrives and stays yours.
Anyone can create a mailbox. The parts that get skipped are the ones that bite later: mail authentication so you are not landing in spam, multi-factor authentication so a stolen password is not a stolen business, shared mailboxes that are not burning a paid licence, and a domain that is registered in your name rather than your last IT guy's. This is that job, done in full.
Whether you are starting from a brand-new domain, moving off a hosting-company mailbox, or cleaning up a Microsoft 365 tenancy somebody else half-configured, the destination is the same: email that sends reliably, is hard to break into, and belongs to you.
- Microsoft 365 or Google Workspace, set up and supported either way
- SPF, DKIM and DMARC configured so your mail passes authentication
- Multi-factor authentication on every account, not just the boss's
- Migration from your old provider with nothing deleted on the day
- Shared mailboxes, aliases and distribution lists done without extra licences
- Domain and tenancy registered in your business name, with you as owner
// What it costs
Business email and Microsoft 365 pricing.
| Microsoft 365 licences Billed at vendor RRP, e.g. Business Premium | ≈ $38 /user /month |
| Managed Microsoft 365 Admin, security baseline and support | from $22 /user /month |
| Email migration Up to 10 mailboxes, scheduled cutover | from $880 |
| Cloud migration project Larger moves, scoped fixed-price | from $2,750 |
Indicative pricing ex GST, based on current Sydney market rates. Your fixed quote comes after a free consult, and it is the number you pay.
// The bit that gets skipped
Three things a cheap setup leaves broken.
- Mail authentication. Without SPF, DKIM and DMARC set correctly, receiving servers cannot verify your mail is genuinely yours, so your quotes and invoices quietly land in spam folders. You usually find out when a customer says they never got it. We wrote the full diagnosis in business email going to spam.
- Invoice interception. An unprotected mailbox is the entry point for payment redirection fraud, where an attacker watches your mail and sends your customer a real-looking invoice with their bank details. It is the most common way small businesses lose serious money to a computer, and it starts with one password. See how the fake invoice scam actually works.
- Ownership. Domains registered under a previous provider's account, and tenancies where nobody at your business holds the global admin login, turn into a genuine problem exactly when the relationship has already gone bad. Yours should be in your name from day one.
// The process
How a move actually runs.
- Audit first. What mailboxes exist, who really uses them, what is a person and what is a shared address, and where the domain is currently registered. This is usually where we find two licences paid for someone who left in 2023.
- Set up alongside. The new tenancy is built and tested while your old email keeps running. Nothing is switched off to make room.
- Migrate the mail. Mail, folders, contacts and calendars are copied across, then re-synced right before cutover so nothing that arrives during the move is lost.
- Cut over out of hours. DNS changes land outside your trading hours, with the old mailboxes still intact behind you.
- Verify, then hand over. Authentication checked from outside, MFA enrolled, devices reconnected, and documentation written down that you keep.
// Questions
Business email, your questions answered.
What does business email setup cost?
Microsoft 365 licences are billed at vendor RRP, for example Business Premium at about $38 per user per month. Managing it for you, which covers admin, the security baseline and support, is from $22 per user per month. A migration of existing mailboxes is from $880 for up to 10 mailboxes. All figures are ex GST and indicative, and you get a fixed quote after a free consult.
Can you move our email without losing anything?
Yes. Mail, folders, contacts and calendars come across, and the old mailboxes stay intact until you are satisfied the new ones are complete. Migrations are scheduled so the cutover lands outside your busy hours. Nothing is deleted at the old provider on the day of the move.
Why does our email keep going to spam?
Almost always because SPF, DKIM and DMARC are missing or wrong, so receiving mail servers cannot confirm your mail is really from you. It is a DNS configuration problem rather than anything wrong with your writing. We have written up the full diagnosis at business email going to spam, and fixing it is part of a proper setup rather than an extra.
Do we own our domain and mailboxes, or do you?
You do. The domain is registered in your name and the Microsoft 365 tenancy belongs to your business, with you holding the top-level administrator account. We work inside it with our own account. If you ever leave, you keep everything and we hand over cleanly, because the alternative is a hostage situation and it is not how this works.
Do we need Microsoft 365, or is Google Workspace fine?
Both are good. Microsoft 365 is the better fit if you use desktop Office, have a Windows environment, or want Business Premium's security and device management included. Google Workspace suits businesses already living in Gmail and Docs. We will set up and support either, and we are not paid to steer you to one.
What about shared mailboxes, aliases and staff who leave?
Shared mailboxes such as accounts@ or info@ are free in Microsoft 365 and should not be sitting on a paid licence. When someone leaves, their mailbox gets converted to shared so you keep the history without paying for it, and their access gets revoked properly rather than by changing the password and hoping.
// Pairs well with
Email misbehaving? Let us look properly.
Tell me what you are on now and how many mailboxes. You will get a fixed quote for the move, and an honest read on whether you need one.
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