// Small Business IT Support, Sydney
Small business IT support, priced where you can see it.
Most IT companies make you sit through a discovery call before they will tell you a number. Ours are on this page. Plans start at $66 per user per month, ad-hoc help is $165 an hour with no contract, and the quote you get after a free consult is the number you pay. Same engineer every time, remote first because it is faster, on-site across Sydney when the job needs hands.
This is IT support built for businesses that are too small to employ an IT person and too dependent on their systems to wing it. Typically two to fifty staff, a mix of laptops and a server or a cloud tenancy, a phone system, and a growing pile of things nobody has written down.
- Published pricing, so you can budget before you talk to anyone
- Month to month plans, or no contract at all if you prefer
- One engineer who learns your setup, not a ticket queue
- Remote-first fixes, on-site across the Sydney metro when needed
- Plain-English notes after every job, and documentation you keep
// What it costs
Small business IT support pricing.
| Essentials Remote helpdesk, monitoring & patching | from $66 /user /month |
| Complete Unlimited helpdesk, on-site visits, vendor management | from $132 /user /month |
| Ad-hoc support No contract, pay per job | $165 /hour |
| Onboarding Audit & documentation, one-off | from $550 |
Indicative pricing ex GST, based on current Sydney market rates. Your fixed quote comes after a free consult, and it is the number you pay.
// Scope
What a plan actually covers.
The word "managed" gets used loosely. Here is what is inside ours, and just as importantly what is not.
- Helpdesk. Your people email or ring when something breaks. Essentials covers remote support; Complete makes it unlimited and adds on-site visits.
- Monitoring and patching. Machines and servers are watched for failing drives, missed updates and the errors that show up weeks before an outage does.
- Security baseline. Multi-factor authentication, sensible admin rights, endpoint protection and mail authentication that actually passes.
- Backup checks. A backup nobody tests is a rumour. Restores get verified, not assumed.
- Vendor management (Complete). We ring the internet provider, the software vendor and the printer company so your staff do not have to.
- Documentation. How your systems fit together, written down, and yours to keep if you ever leave.
Not included, deliberately: hardware and software licences are billed at cost, and large projects such as a cloud migration, an office move or a new server build are scoped and quoted separately. Rolling those into a monthly fee is how providers end up quietly rationing the work.
// The difference
Most IT shops resell licences. We build the things.
It is a fair question to ask what your provider can actually do when the problem is not in a vendor's knowledge base. The honest answer for a lot of the market is: raise a ticket with someone else. Here is what sits behind this business instead, and every one of these has a build write-up on this site you can read before you ring.
- Infrastructure we run ourselves. Self-hosted servers, monitoring and automation, not just a reseller portal. See self-hosted business tools and server cluster or cloud.
- Data and video recovery. Failed drives, corrupted arrays and camera footage that a normal IT shop hands to a lab. This is unusual capability for a provider this size and it has saved real businesses real money.
- Sensor networks and IoT. Live LoRaWAN deployments doing long-range monitoring. See IoT farm monitoring and the soil moisture system.
- Networks built, not just plugged in. Routers and firewalls configured from the ground up, including this build, plus proper WiFi site surveys.
- Security that has seen a real attack. Read a day in the life of a server under attack. That is production traffic, not a brochure.
None of that is a reason to pick a provider on its own. It matters because when something genuinely strange happens to your systems, the question is whether the person you pay can go one level deeper, or has to shrug.
// The honest bit
You might not need a plan.
A monthly plan earns its keep when downtime costs you money, when you have enough staff that small problems arrive constantly, or when you have compliance obligations that need someone accountable. If you are five people who ring for help twice a year, a plan is worse value than ad-hoc support at $165 an hour, and we will say so at the consult rather than after you have signed. The maths usually flips somewhere between eight and twelve staff, but it depends on how much your systems have to work rather than how many people use them.
// Questions
Small business IT support, your questions answered.
How much does small business IT support cost in Sydney?
Our plans start at $66 per user per month for Essentials, which covers remote helpdesk, monitoring and patching. Complete is from $132 per user per month and adds unlimited helpdesk, on-site visits and vendor management. If you would rather not have a plan at all, ad-hoc support is $165 per hour with no contract. Onboarding, audit and documentation is from $550 one-off. All figures are ex GST and indicative; you get a fixed quote after a free consult.
How small is too small?
There is no minimum. We support businesses from a couple of people upward, and plenty of the work is for teams of five to thirty. If you are one person with a laptop and a domain, ad-hoc support at $165 per hour is usually the honest answer rather than a monthly plan, and we will tell you that.
Do I have to sign a long contract?
No. Ad-hoc support needs no contract at all. Plans run month to month. If a plan stops making sense for you, you can stop it, and you keep your documentation either way.
Who actually does the work?
Angus does. You are not being routed to a call centre or a rotating pool of technicians, and the person who answers the phone is the person who knows your network. That is the trade-off with a small provider, and it cuts both ways honestly: you get continuity and direct access, and there is no 24/7 overnight desk on the Essentials plan.
What if we already have someone doing our IT?
That is common and it is fine. Plenty of businesses have a capable person who is not actually an IT person, or an existing provider who handles some of it. We can cover the parts they do not, or do an audit and documentation pass from $550 so at least someone has written down how your systems fit together.
What is not included?
Hardware and software licences are billed at cost and are not part of the monthly fee. Major projects such as an office move, a cloud migration or a new server build are scoped and quoted separately rather than absorbed into the plan. We would rather say that up front than surprise you later.
// Pairs well with
Want the number first? Fair enough.
Tell me how many staff you have and what you are running. You will get a fixed quote, not a discovery process.
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