// Transmission: full catalogue

Everything IT. One provider.

Twelve technology domains, one accountable partner. Every service below is delivered end-to-end, designed, deployed, documented and supported by Alien IT Solutions. Mix and match what your business needs; there's no all-or-nothing bundle.

Managed IT Solutions

Your complete outsourced IT department. We take ownership of your entire environment, desktops, servers, network, licences and vendors, so technology issues are dealt with quickly, effectively, and with minimal disruption to your business.

  • Unlimited helpdesk, 100% of logged incidents answered within 60 minutes
  • Proactive maintenance, patching and updates done after hours
  • Real-time monitoring of servers, network and workstations
  • Vendor management, we deal with the telcos and suppliers for you
  • Asset, licence and warranty tracking with full documentation
  • ITIL-aligned service delivery with agreed service levels

Full details & indicative pricing →

MSP Plans

The managed service provider model, priced in the open. One monthly fee per user covers the ongoing work of keeping your business running, and projects are quoted separately rather than smuggled into the retainer.

  • Essentials from $66 per user / month
  • Core from $132 per user / month
  • Enhanced from $165 per user / month, with EDR, awareness training and after-hours P1 response
  • Ad-hoc, no contract, $165 per hour
  • Onboarding, audit and documentation from $550 one-off

Full details & indicative pricing →

Internet & Phone Provider

We're not just installers, we're your actual internet and phone provider. One bill, one number to call, and someone who answers when it matters. No more being bounced between a telco, an ISP and an IT guy who all blame each other.

  • Business NBN, fibre and fixed wireless plans
  • Business phone lines and number porting handled for you
  • Failover/backup internet options so an outage doesn't stop trade
  • Static IPs, business-grade routers and managed firewalls
  • Direct support from the people who run your connection

Full details & indicative pricing →

VoIP & Unified Communications

Modern phone systems that follow your team anywhere, desk phone, mobile app or laptop, usually for less than you're paying now. We design, port, install and support the whole system.

  • Hosted PBX and on-premise phone systems
  • Softphones for mobile and remote teams
  • Auto-attendants, queues, voicemail-to-email and call recording
  • Contact-centre and collaboration solutions
  • Number porting from your old provider, managed end-to-end

Full details & indicative pricing →

Security Cameras & CCTV

Protect your premises with camera systems designed for your site, not whatever was on special. We handle design, cabling, installation, configuration and ongoing support.

  • IP camera systems with 4K and low-light options
  • Remote viewing from your phone, anywhere
  • Smart detection, people, vehicles and motion zones
  • Secure on-site and cloud footage retention
  • Integration with alarms, access control and monitoring

Full details & indicative pricing →

Cloud Services

The right mix of cloud and on-premise for your workload and budget, not a one-way ticket to someone else's server. We plan and execute migrations with zero-surprise costings.

  • Microsoft 365 setup, migration and management
  • Email migration with no lost mail and no downtime
  • Cloud servers and virtual desktops
  • Cloud backup with tested restores
  • Hybrid setups, keep on-site what should stay on-site

Full details & indicative pricing →

WiFi & Networking

Fast, secure, wall-to-wall coverage, designed, cabled and configured properly the first time. From a small office to multi-site networks with guest access and VLAN separation.

  • Enterprise WiFi with full-site coverage surveys
  • Structured cabling, racks and patch panels done neatly
  • Managed switches, routing and VLAN design
  • Guest WiFi separated from business systems
  • Site-to-site VPNs and secure remote access

Full details & indicative pricing →

AI & Automation

Practical AI that earns its keep, not buzzwords. We identify the repetitive work eating your team's hours and automate it, with the same care and documentation as the rest of your IT.

  • AI assistants for email, documents and customer enquiries
  • Workflow automation between your existing systems
  • Document processing, quotes, invoices and forms handled automatically
  • AI-powered camera and monitoring analytics
  • Honest advice on what AI will and won't do for your business

Full details & indicative pricing →

System Integrations

Your POS, CRM, accounting package, phones and line-of-business apps should work as one system, not five islands with manual double entry in between. We build the bridges.

  • POS, e-commerce and inventory integrations
  • CRM and accounting sync (Xero, MYOB and more)
  • Phone system integration, caller details on screen before you answer
  • Custom APIs and middleware where off-the-shelf connectors don't exist
  • Eliminate double entry and the errors that come with it

Full details & indicative pricing →

Custom Bespoke Solutions

This is what we're known for. When off-the-shelf doesn't fit, we design and build solutions around the way your business actually works, and because we build it, we can support it for life.

  • Custom business applications and internal tools
  • Customer portals, booking and workflow systems
  • Purpose-built hardware/software combinations
  • E-commerce and web systems built for your processes
  • Solutions documented and owned by you, no vendor hostage situations

Full details & indicative pricing →

Hosting & Data Centre

Websites, email and servers hosted in our own data centre, with 99.98% guaranteed uptime. When you call about your hosting, you're talking to the people who run the hardware.

  • Website and email hosting on Australian infrastructure
  • Virtual and dedicated servers
  • Domain registration and DNS management
  • 99.98% guaranteed uptime, backed by monitoring
  • Daily backups with tested restores

Full details & indicative pricing →

Cybersecurity & Real-Time Monitoring

We protect your business in real time by proactively monitoring your network, tracking unauthorised access attempts, malware, ransomware and other threats before they hurt you.

  • 24/7 network and endpoint monitoring
  • Ransomware and malware protection
  • Email security, spam filtering and phishing protection
  • Multi-factor authentication and access policies
  • Security reviews with plain-English risk reports

Full details & indicative pricing →

Essential Eight Compliance

A fixed-price gap assessment against the ASD Essential Eight, with a prioritised fix list you can hand to any provider. For tenders, insurers, or a board that has started asking.

  • Gap assessment against Maturity Level One, fixed $2,750
  • Control-by-control findings with the evidence behind each rating
  • Uplift projects from $4,950, up to 20 staff
  • Excludes licences, application-control tooling and ongoing management, stated up front
  • Ongoing security stack from $16.50 per user / month

Full details & indicative pricing →

Backup & Disaster Recovery

Backups you've never tested are just hope. We test ours regularly, so your business resumes operations quickly when outages happen.

  • Automated local and off-site backups
  • Regular tested restores, we prove your backups work
  • Documented disaster recovery plans
  • Rapid recovery objectives agreed up front
  • Protection for servers, cloud apps and Microsoft 365 data

Full details & indicative pricing →

Not sure which frequency to pick?

Tell us the problem, slow systems, dropped calls, dead spots, double data entry, and we'll tell you the fix. The consultation is free either way.

Get a free consultation