// Managed IT Support, Sydney
Your IT department, minus the department.
I watch your systems so you don't have to. Patching, monitoring, updates and a real human on the other end of the phone, most issues get sorted before you even notice them. No ticket black holes, no "that's a level-2 issue", no waiting three days for a password reset.
Everything is documented, monitored and reported, so you always know what was done and why. And because I'm also a provider, internet, phones, hosting, there's no vendor finger-pointing. If it's broken, it's mine to fix.
- Unlimited helpdesk, 100% of logged incidents answered within 60 minutes
- Proactive maintenance, patching and updates done after hours
- Real-time monitoring of servers, network and workstations
- Vendor management, we deal with the telcos and suppliers for you
- Asset, licence and warranty tracking with full documentation
- ITIL-aligned service delivery with agreed service levels
// Indicative pricing
What it roughly costs.
Real numbers, because "contact us for pricing" is code for "brace yourself." These are honest ballparks, your fixed quote comes after a free consult.
Indicative pricing ex GST, based on current Sydney market rates. Your business isn't a template, final fixed quote after a free consult.
// Questions
Managed It, your questions answered.
How much does managed IT support cost in Sydney?
Our managed IT plans start around $66 per user per month for remote helpdesk, monitoring and patching, and about $132 per user per month for the complete plan with onsite visits and vendor management. Ad-hoc support is $165/hour. Every business is different, so you get a fixed quote after a free audit.
What's included in managed IT support?
Unlimited helpdesk with a 60-minute response guarantee, proactive maintenance and patching after hours, real-time monitoring of your servers, network and workstations, vendor management, and full asset and licence documentation, all delivered to ITIL standards.
Can you support our existing systems and software?
Yes. We're vendor-agnostic and support Windows, macOS, Microsoft 365, line-of-business apps and the hardware you already run. We audit and document everything during onboarding so nothing is a mystery.
// Pairs well with
Want the exact number for your business?
Tell me what you're working with and I'll come back with a fixed quote. No pressure, no jargon, no probing.
Beam us a message 🛸